Spend less time maintaining and more time reducing risk
Get real-time answers and fixes for the occasional hiccups from knowledgeable staff.
Contact us your way
Reach out by web ticket, chat, or phone to get the help you need, however you need.
Available when you need us
We offer 24/7 support for urgent priority issues so you always get the critical help you need, when you need it.
Here for you, at HQ
Code42’s support team, the “Customer Champions,” are based in our US and London offices, always ready to provide a great experience.
Support Plan Options
We offer multiple support plans to fit your needs.
| Feature Name | Select Support | Premier Support | Premier Plus Support |
|---|---|---|---|
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Web issue reporting
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Chat issue reporting
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Phone issue reporting
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# of administrators who can contact our Customer Champions
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1 | 4 | 10 |
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Access to self service documentation and user forums
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24/7 support for urgent priority issues
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Response time for urgent priority issues
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1 business day | 1 hour | 30 minutes |
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Technical Account Manager (TAM) included
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Best-in-class support documentation
Access our self-service support site for detailed documentation on deploying, administering and managing Incydr.
Access Now
Easy To Implement, Configure, And Use!
Published 6/3/21
“Service and support has been excellent. Knowledge base documentation is well written and clear. It’s very easy to find what I need quickly.”
Read Full ReviewIncydr Is An Essential Tool For DLP On Endpoints
Published 5/10/21
“Working with the onboarding team really helped me understand [the Incydr product]. The team goes to great lengths to make sure everything is working as expected along with explaining how the product works while giving you the knowledge you need to support it going forward.”
Read Full ReviewInvaluable Visibility In Your Workforce Activity
Published 5/10/21
“Company support during and after the deployment was excellent. Team responds and acts quickly on issues and questions.”
Read Full ReviewOur Support team is ready to help
Learn more about how our Insider Risk Management Support Services can help your team.
Contact Us