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Support Services

On-Demand Incydr™ Support Services

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Spend less time maintaining and more time reducing risk

Get real-time answers and fixes for the occasional hiccups for knowledgeable staff.

Reach out by web ticket, chat, or phone to get the help you need, however you need.

We offer 24/7 support for urgent priority issues so you always get the critical help you need, when you need it.

Code42’s support team, the “Customer Champions,” are based in our US and London offices, always ready to provide a great experience.

Support Plan Options

We offer multiple support plans to fit your needs.

Support Plan Options
Feature Name Select Support Premier Support Premier Plus Support
Web issue reporting
Chat issue reporting
Phone issue reporting
# of administrators who can contact our Customer Champions
1 4 10
Access to self service documentation and user forums
24/7 support for urgent priority issues
Response time for urgent priority issues
1 business day 1 hour 30 minutes
Technical Account Manager (TAM) included

Best-in-class support documentation

Access our self-service support site for detailed documentation on deploying, administering and managing Incydr.

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Easy To Implement, Configure, And Use!

Published 6/3/21

“Service and support has been excellent. Knowledge base documentation is well written and clear. It’s very easy to find what I need quickly.”

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Incydr Is An Essential Tool For DLP On Endpoints

Published 5/10/21

“Working with the onboarding team really helped me understand [the Incydr product]. The team goes to great lengths to make sure everything is working as expected along with explaining how the product works while giving you the knowledge you need to support it going forward.”

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Invaluable Visibility In Your Workforce Activity

Published 5/10/21

“Company support during and after the deployment was excellent. Team responds and acts quickly on issues and questions.”

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Our Support team is ready to help

Learn more about how our Insider Risk Management Support Services can help your team.

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