Support every step of the way.
What to expect from Code42 support
Choose from three world-class customer support plans
|CODE42 SILVER||CODE42 GOLD||CODE42 PLATINUM|
|Software Support Program|
|Knowledge Base Access|
|Extended Support Hours||
|Non Break-fix Service Hours|
|Issue Reporting via Web|
|Issue Reporting via Chat|
|Issue Reporting via Phone|
|Administrators with Support Access||
up to 4
up to 6
|Pre-release Planning / Best Practices|
|Named Support Contacts||
up to 3
|24x7 Support Hours|
Who are the Customer Champions?
We come from all walks of life. See what really makes us tick and how we approach the Champion lifestyle.
What makes us different?
Good question. Customer Champions are the problem-solving frontline at Code42–a group of tech-savvy diehards that live by three basic rules:
We put customers first
A simple concept that’s always top-of-mind here. Because keeping a customer starts with making them the highest priority.
We are your experts
We’re equal parts knowledge and support. As Customer Champions, it’s our job to know our products inside and out.
We answer the call
No scripts or complicated phone trees to get help. Communicate with us any way you want: phone, web, chat or email.
Service with a smile.
Our Customer Champion team maintains an impressive 97% customer satisfaction rating.
Real Human Beings
We’re 100% flesh and blood; we’re more capable than any automated system out there.
Working For You
When you need us, we’re here 24 hours a day, 7 days a week, 365 days a year.
Test drive CrashPlan free for 30 days.
No credit card required.Start Your Trial