Keeping your data secure and private is paramount to our success as a business. We follow global privacy principles to design practices and products that safeguard your data and enable your organization to meet its own privacy obligations.
Code42 values trust. Whether you are a prospective or existing customer, it’s important to us that we’re clear about our data practices.
The data collected by Code42 through our products is customer data that is owned and controlled by the customer. Code42 will only process that data in order to provide our services as described in our agreements and product documentation. In addition, Code42 processes and controls other information about potential and existing customers, including account-related information. For more details on how Code42 processes this data, please review our Privacy Statement.
Code42 does not and will not sell our customers’ data.
To provide our services, Code42 may engage and use other companies to process certain customer data. Code42 has a mature vendor assessment process to ensure your data remains secure and protected. We validate that these subprocessors have the appropriate privacy and security safeguards and that they are contractually obligated to protect your data.
View our authorized subprocessors.
Protecting your data
You control your data. Code42 provides flexible configurations and the ability to specify which data Code42 collects to limit unwanted data storage.
Code42’s commitment to protecting customer data is built into our agreements. A Data Processing Addendum (“DPA”) is automatically incorporated into our Master Services Agreements. The DPA is based upon globally recognized privacy standards, including the GDPR and CCPA.
Code42 supports international data transfers by executing standard contractual clauses through our updated DPA, which is available to all customers and can be viewed here.
We use industry best security practices that are regularly verified by internal safeguards and external auditors. This includes end-to-end encryption of your files, customer-controlled access, controls to ensure file integrity, and deletion of your files after your subscription ends.
Privacy in our product
Access controls. Code42 provides a variety of role-based access and permissions controls within the product which allow manual or automated (via an external Identity Provider) access delegation.
Audit logs. Code42 maintains both customer-facing and internal audit-logging to ensure proper monitoring of privileged accounts.
Data encryption. Code42 leverages independently tested industry best practices and protocols to ensure that all data is encrypted when in transit and at rest.
Retention and storage. Code42 allows you to control how and when preservation operations take place, what files to include and exclude from preservation, the frequency and how long file versions should be retained.
Breach investigation and response. With Code42, you have visibility into files and events that allow for quicker breach investigation and response. Our built-in reporting features can be utilized as a part of your analysis and reporting in the event of a data breach.
Learn more about Code42 Incydr’s privacy best practices in this white paper.
Frequently asked privacy questions
Code42 has a Data Processing Addendum (“DPA”) that sets out our obligations and commitments related to the processing of customer data. The DPA can be found here. Our DPA is incorporated into our Master Services Agreements (“MSA”), which means it automatically forms part of our customer agreement.
Our current DPA includes applicable privacy provisions to assist customers with their GDPR and CCPA compliance. Customers who signed earlier versions of our DPA can sign our current DPA at any time. Please reach out to your account representative.
The GDPR does not require EU data to reside in the EU. It does require that certain regulatory and contractual conditions be met if personal data is transferred to a third country. Code42 provides the required contractual provisions in our DPA, which includes Standard Contractual Clauses as approved by the European Commission(“SCCs”) to lawfully transfer personal data outside the EU.
At Code42, we are committed to maintaining customer privacy and confidentiality. Information about our policies and practices with respect to requests for customer data by law enforcement or government entities can be found here.
Code42 uses sub-processors in the performance of services that may require the transfer of customer data for purposes of hosting data, providing customer support, and ensuring the services are working properly. These sub-processors can include affiliates of Code42 as well as third party organizations. As described in the DPA, Code42 takes responsibility for the actions of its sub-processors. Up-to-date information about our sub-processors can be found here.
Code42 has a Business Associate Agreement that we will enter into with any customer that has data regulated by the United States Health Insurance Portability and Accountability Act (“HIPAA”). For customers that have entered into contracts as a business associate with covered entities, Code42 also has a Subcontractor Business Associate Agreement. Learn more about Code42 and HIPAA compliance.