Professional Services

From deployment and beyond, we've got your back. We'll let you know what to expect as you roll out Code42 in your environment and happy to help augment your deployment with product configurations to best support your organization's unique goals.

Your Deployment Team

We will accelerate your deployment, configure cloud services and integrations and transfer knowledge of key product features through Professional Services engagements.

Professional Services Project Manager

This is the person who will manage the deployment timeline, milestones, and tasks. They will be your contact for project scheduling and updates. 

Professional Services Solutions Consultant

This is the person who will be your technical point of contact during the deployment process. They will deploy the product and provide tailored best practices and recommendations to help you get started.

Technical Account Manager (TAM)

This person is available as an optional, paid service. They serve as a point of contact for technical guidance and escalations. Learn more about TAM services.

Insider Threat ProStart

We don’t believe in long, painful deployments, so we offer the Insider Threat ProStart as a deployment service in order to ensure all new Platinum and Diamond deployments are completed seamlessly. Within less than 10 hours of active time, your deployment will be complete and follow a timeline like this.

 

Technical Account Manager (TAM)

A Technical Account Manager (TAM) is a paid service that provides added strength to your ongoing customer success team. By working with you to build a customized plan, your TAM will ensure you are getting the most value out of Code42. Through regular status meetings, your TAM will help to maximize ROI through the use of Code42 by helping to:

  • Ensure all available features are being used
  • Review support tickets
  • Answer technical questions
  • Preview upcoming Code42 releases

Above and beyond the day to day support, TAM’s serve as a trusted partner should there be a need for escalations or issue management, providing comprehensive health checks of your environment on an annual basis.

Interested in TAM services?

For more information, check out the TAM services guide or reach out to your Customer Success Manager.