Professional Services
From deployment and beyond, we've got your back. We'll let you know what to expect as you roll out IncydrTM in your environment and we're happy to help augment your deployment with product configurations to best support your organization's unique goals.
Service Offerings
Deployment Services
We don't believe in long, painful deployments, so we offer Incydr ProStart, Enterprise ProStart, and ProStart Upgrade as deployment services to ensure deployments are seamlessly completed, all with an average deployment time of 2 weeks. Download services overview
Technical Account Management
Working with a Technical Account Manager (TAM) is a supplemental service that provides customers with a customized success plan and dedicated point of contact for technical guidance and escalations. Download TAM overview
Workflow Automation
In less than 2 hours of active time, Code42 Professional Services customizes and automates insider risk tasks and cross-functional processes with the use of over 400 data connections including Okta, Workday, and Slack. Download workflow automation overview
Incydr Health Check
An Incydr Health Check is a supplemental service that optimizes your Incydr environment, configuration, and processes in alignment with Insider Risk Management best practices in order to speed the time to value of your Incydr investment. Download the Incydr Health Check overview
Incydr ProStart Comparison
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Requirements |
ProStart |
Enterprise ProStart |
|---|---|---|
| Seats |
100-2499 |
2500+ |
| Cloud Native |
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| Computers |
Windows, Mac, Linux |
Windows, Mac, Linux |
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Deployment Kickoff |
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|---|---|---|
| Kick off project |
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| Review deployment plan |
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| Complete architecture and design workshop |
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| Establish executive alignment |
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Agent Rollout |
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|---|---|---|
| Configure administration settings |
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| Set up deployment policies |
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Security Consultation and Best Practices |
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|---|---|---|
| Perform knowledge transfer |
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| Add employees to risk lenses |
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| Configure customer templates |
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Integrations |
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|---|---|---|
| SIEM | - |
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| SOAR | - |
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| Data Connector | - |
1* |
*Automate the ingestion of one data connector source leveraging purchased Code42 Automated Integrations or Code42 Command Line Interface (CLI). Learn more about Code42 Workflow Automation and the Code42 CLI. Want more details? Download the full Incydr ProStart Overview.
Technical Account Manager (TAM)
A Technical Account Manager (TAM) is a paid service that provides added strength to your ongoing customer success team. By working with you to build a customized success plan, your TAM will become an extension of your team will ensure you are getting the most value out of Code42. You'll receive:
- Architectural and technical alignment of Incydr within your security stack
- Technical best practices to identify risk exposure and prioritize Insider Risk Indicators (IRIs)
- Use case recommendations for Incydr Automated Integrations based on insight from Incydr customer success
- An annual Insider Risk posture check to measure IRM program effectiveness and maturity
- Advanced insight into new features, upcoming releases and capabilities
For more information, check out the TAM services guide or contact sales.
