Professional Services
From deployment and beyond, we've got your back. We'll let you know what to expect as you roll out IncydrTM in your environment and we're happy to help augment your deployment with product configurations to best support your organization's unique goals.
Service Offerings
Deployment Services
We don't believe in long, painful deployments, so we offer Incydr ProStart and Enterprise Prostart as deployment services to ensure deployments are seamlessly completed, all within an average deployment time of 2 weeks. Download services overview
Technical Account Management
Working with a Technical Account Manager (TAM) is a supplemental service that provides customers with a customized success plan and dedicated point of contact for technical guidance and escalations. Download TAM overview
Workflow Automation
In less than 2 hours of active time, Code42 Professional Services customizes and automates insider risk tasks and cross-functional processes with the use of over 400 data connections including Okta, Workday, and Slack. Download workflow automation overview
Incydr ProStart Comparison
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Requirements |
ProStart |
Enterprise ProStart |
|---|---|---|
| Seats |
100-2499 |
2500+ |
| Cloud Native |
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| Computers |
Windows, Mac, Linux |
Windows, Mac, Linux |
|
Deployment Kickoff |
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|---|---|---|
| Kick off project |
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| Review deployment plan |
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| Complete architecture and design workshop |
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| Establish executive alignment |
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Agent Rollout |
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|---|---|---|
| Configure administration settings |
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| Set up deployment policies |
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Security Consultation and Best Practices |
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|---|---|---|
| Perform knowledge transfer |
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| Add employees to risk lenses |
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| Configure customer templates |
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Integrations |
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|---|---|---|
| SIEM | - |
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| SOAR | - |
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| Data Connector | - |
1* |
*Automate the ingestion of one data connector source leveraging purchased Code42 Automated Integrations or Code42 Command Line Interface (CLI). Learn more about Code42 Workflow Automation and the Code42 CLI. Want more details? Download the full Incydr ProStart Overview.
Technical Account Manager (TAM)
A Technical Account Manager (TAM) is a paid service that provides added strength to your ongoing customer success team. By working with you to build a customized success plan, your TAM will become an extension of your team will ensure you are getting the most value out of Code42. You'll receive:
- Annual endpoint health assessments
- Architectural and technical alignment for optimal product use
- Education on new features, upcoming releases and new product capabilities
- White glove support and answers to technical questions
For more information, check out the TAM services guide or reach out to your Customer Success Manager.
