Professional Services

From deployment and beyond, we've got your back. We'll let you know what to expect as you roll out IncydrTM in your environment and we're happy to help augment your deployment with product configurations to best support your organization's unique goals.

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Your Deployment Team

We'll accelerate your deployment, configure cloud services and integrations as well as transfer knowledge of key product features through Professional Services engagements.

Professional Services Project Manager

This is the person who will manage the deployment timeline, milestones, and tasks. They will be your contact for project scheduling and updates. 

Professional Services Solutions Consultant

This is the person who will be your technical point of contact during the deployment process. They will deploy the product and provide tailored best practices and recommendations to help you get started.

Technical Account Manager (TAM)

This person is available as an optional, paid service. They serve as a point of contact for technical guidance and escalations. Learn more about TAM services.

Not sure who to contact?

Reach out to csmsupport@code42.com

Average Deployment Timeline

Day 0

  • Introductions and scheduling via email

Day 1

  • Kickoff call covering project scope, expectations and targeted completion date

Week 1

  • Administrative, identity management and key feature setup via virtual workshops
  • Agent rollout via virtual workshop

Week 2

  • Review agent rollout status toward completion
  • Fully configure and populate features via virtual workshops
  • Consultation and best practices via virtual workshops

Week 2-3

  • Deployment wrap-up call

Want more details?

Incydr ProStart

We don’t believe in long, painful deployments, so we offer the Incydr ProStart as a deployment service in order to ensure all Incydr deployments are completed seamlessly.

Completing an Incydr ProStart with a dedicated engineer and project manager ensures that:

  • You are deployed as fast as 2 weeks and 10 hours of active time
  • You are ready to start detecting and responding to insider risk
  • You have gained knowledge of key product features

Want more details? Download the full Incydr ProStart overview.

Technical Account Manager (TAM)

A Technical Account Manager (TAM) is a paid service that provides added strength to your ongoing customer success team. By working with you to build a customized success plan, your TAM will become an extension of your team will ensure you are getting the most value out of Code42. You'll receive: 

  • Annual endpoint health assessments 
  • Architectural and technical alignment for optimal product use 
  • Education on new features, upcoming releases and new product capabilities 
  • White glove support and answers to technical questions

For more information, check out the TAM services guide or reach out to your Customer Success Manager.

Looking for more resources?

Visit the Customer Toolkit for the latest product information, training and tips to get the most out of Incydr.
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