Professional Services

From deployment and beyond, we've got your back. We'll let you know what to expect as you roll out IncydrTM in your environment and we're happy to help augment your deployment with product configurations to best support your organization's unique goals.

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Service Offerings

Deployment Services

We don't believe in long, painful deployments, so we offer Incydr ProStart, Enterprise ProStart, and ProStart Upgrade as deployment services to ensure deployments are seamlessly completed, all with an average deployment time of 2 weeks. Download services overview

Technical Account Management

Working with a Technical Account Manager (TAM) is a supplemental service that provides customers with a customized success plan and dedicated point of contact for technical guidance and escalations. Download TAM overview

Workflow Automation

In less than 2 hours of active time, Code42 Professional Services customizes and automates insider risk tasks and cross-functional processes with the use of over 400 data connections including Okta, Workday, and Slack. Download workflow automation overview

Incydr Health Check

An Incydr Health Check is a supplemental service that optimizes your Incydr environment, configuration, and processes in alignment with Insider Risk Management best practices in order to speed the time to value of your Incydr investment. Download the Incydr Health Check overview

Incydr ProStart Comparison



Enterprise ProStart




Cloud Native

Windows, Mac, Linux

Windows, Mac, Linux

Deployment Kickoff

Kick off project
Review deployment plan
Complete architecture and design workshop
Establish executive alignment

Agent Rollout

Configure administration settings
Set up deployment policies

Security Consultation and Best Practices

Perform knowledge transfer
Add employees to risk lenses
Configure customer templates


Data Connector -


*Automate the ingestion of one data connector source leveraging purchased Code42 Automated Integrations or Code42 Command Line Interface (CLI). Learn more about Code42 Workflow Automation and the Code42 CLI. Want more details? Download the full Incydr ProStart Overview.

Technical Account Manager (TAM)

A Technical Account Manager (TAM) is a paid service that provides added strength to your ongoing customer success team. By working with you to build a customized success plan, your TAM will become an extension of your team will ensure you are getting the most value out of Code42. You'll receive: 

  • Architectural and technical alignment of Incydr within your security stack
  • Technical best practices to identify risk exposure and prioritize Insider Risk Indicators (IRIs)
  • Use case recommendations for Incydr Automated Integrations based on insight from Incydr customer success
  • An annual Insider Risk posture check to measure IRM program effectiveness and maturity
  • Advanced insight into new features, upcoming releases and capabilities

For more information, check out the TAM services guide or contact sales.

Looking for more resources?

Visit the Customer Toolkit for the latest product information, training and tips to get the most out of Incydr.
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