Professional Services

From deployment and beyond, we've got your back. We'll let you know what to expect as you roll out IncydrTM in your environment and we're happy to help augment your deployment with product configurations to best support your organization's unique goals.

Customer Toolkit Home Get Started

Service Offerings

Deployment Services


We don't believe in long, painful deployments, so we offer Incydr ProStart and Enterprise Prostart as deployment services to ensure deployments are seamlessly completed, all within an average deployment time of 2 weeks. Download services overview

Technical Account Management


Working with a Technical Account Manager (TAM) is a supplemental service that provides customers with a customized success plan and dedicated point of contact for technical guidance and escalations. Download TAM overview

Workflow Automation


In less than 2 hours of active time, Code42 Professional Services customizes and automates insider risk tasks and cross-functional processes with the use of over 400 data connections including Okta, Workday, and Slack. Download workflow automation overview

Incydr ProStart Comparison

Requirements

ProStart

Enterprise ProStart

Seats

100-2499

2500+

Cloud Native
Computers

Windows, Mac, Linux

Windows, Mac, Linux

Deployment Kickoff

Kick off project
Review deployment plan
Complete architecture and design workshop
Establish executive alignment

Agent Rollout

Configure administration settings
Set up deployment policies

Security Consultation and Best Practices

Perform knowledge transfer
Add employees to risk lenses
Configure customer templates

Integrations

SIEM -
SOAR -
Data Connector -

1*

*Automate the ingestion of one data connector source leveraging purchased Code42 Automated Integrations or Code42 Command Line Interface (CLI). Learn more about Code42 Workflow Automation and the Code42 CLI. Want more details? Download the full Incydr ProStart Overview.

Technical Account Manager (TAM)

A Technical Account Manager (TAM) is a paid service that provides added strength to your ongoing customer success team. By working with you to build a customized success plan, your TAM will become an extension of your team will ensure you are getting the most value out of Code42. You'll receive: 

  • Annual endpoint health assessments 
  • Architectural and technical alignment for optimal product use 
  • Education on new features, upcoming releases and new product capabilities 
  • White glove support and answers to technical questions

For more information, check out the TAM services guide or reach out to your Customer Success Manager.

Looking for more resources?

Visit the Customer Toolkit for the latest product information, training and tips to get the most out of Incydr.
Visit customer toolkit