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Customer Success and Support

We are your on-going success team throughout your entire experience with Code42. Whether you hit a roadblock, are looking for a resource to help you achieve your goals or need additional product or service support, we have your back.

Resources and documentation

Get help with your technical questions using our support articles. You’ll find step-by-step procedures, detailed reference information, best practices, and more.

Who’s who at Code42

We are your:

Customer Success Manager (CSM)

Your Customer Success Manager will be your main point of contact for subscription updates and contract renewals.

Systems Engineer (SE)

Your customer success manager will connect you with a system engineer to demonstrate new functionalities and provide technical recommendations to support your product use cases.

Technical Support Engineer

Our in-house support team is based out of our US and UK offices. You can contact them via web or phone for fast and knowledgeable product support.

Incydr Advisor

Our dedicated team of Incydr Advisors will ensure you are getting the most value from your Incydr investment. They will keep you informed of new product features, answer questions about use cases and provide training resources and documentation.

Not sure who to contact?

Reach out to or learn about our enterprise support plans.

Access support articles and videos

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Need help? Contact our team

Contact Support

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