Resources and documentation
Get help with your technical questions using our support articles. You’ll find step-by-step procedures, detailed reference information, best practices, and more.
Who’s who at Code42
We are your:
Customer Success Manager (CSM)
Your Customer Success Manager will be your main point of contact for subscription updates and contract renewals.
Systems Engineer (SE)
Your customer success manager will connect you with a system engineer to demonstrate new functionalities and provide technical recommendations to support your product use cases.
Technical Support Engineer
Our in-house support team is based out of our US and UK offices. You can contact them via web or phone for fast and knowledgeable product support.
Incydr Advisor
Our dedicated team of Incydr Advisors will ensure you are getting the most value from your Incydr investment. They will keep you informed of new product features, answer questions about use cases and provide training resources and documentation.
Not sure who to contact?
Reach out to csmsupport@code42.com or learn about our enterprise support plans.
