Customer Success and Support

We are your on-going success team throughout your entire experience with Code42. Whether you hit a roadblock, looking for a resource to help you achieve your goals or need additional product or service support, we have your back.

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Who's who at Code42

We are your:

Customer Success Manager (CSM)

Following deployment, this is your primary point of contact for day-to-day communications and check-ins. They will keep you informed of new product functionalities, facilitate subscription updates, and loop in other team members as needed.

Systems Engineer (SE)

Your customer success manager will connect you with a system engineer to demonstrate new functionalities and provide technical recommendations to support your product use cases.

Technical Support Engineer

Our in-house support team is based out of our US and UK offices. You can contact them via web or phone for fast and knowledgeable product support.

Not sure who to contact?

Resources and documentation

Behind the scenes, extended members of the customer success and support team are working to document technical support so that you can easily find the answers to your questions.

Looking for more resources?

Visit the Customer Toolkit for the latest product information, training and tips to get the most out of Incydr.
Visit customer toolkit