Who's who at Code42
We are your:
Customer Success Manager (CSM)
Following deployment, this is your primary point of contact for day-to-day communications and check-ins. They will keep you informed of new product functionalities, facilitate subscription updates, and loop in other team members as needed.
Systems Engineer (SE)
Your customer success manager will connect you with a system engineer to demonstrate new functionalities and provide technical recommendations to support your product use cases.
Technical Support Engineer
Resources and documentation
Behind the scenes, extended members of the customer success and support team are working to document technical support so that you can easily find the answers to your questions.