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What to expect from Code42 support

Choose from three world-class customer support plans

CODE42 SILVER CODE42 GOLD CODE42 PLATINUM
Software Support Program
Knowledge Base Access
Online Communities
Extended Support Hours

24x7

Non Break-fix Service Hours
Issue Reporting via Web
Issue Reporting via Chat
Issue Reporting via Phone
Administrators with Support Access

1

up to 4

up to 6

Pre-release Planning / Best Practices
Named Support Contacts

up to 3

24x7 Support Hours


Who are the Customer Champions?

We come from all walks of life. See what really makes us tick and how we approach the Champion lifestyle.

What makes us different?

Good question. Customer Champions are the problem-solving frontline at Code42–a group of tech-savvy diehards that live by three basic rules:

  • We put customers first

    A simple concept that’s always top-of-mind here. Because keeping a customer starts with making them the highest priority.

  • We are your experts

    We’re equal parts knowledge and support. As Customer Champions, it’s our job to know our products inside and out.

  • We answer the call

    No scripts or complicated phone trees to get help. Communicate with us any way you want: phone, web, chat or email.

Service with a smile.

Our Customer Champion team maintains an impressive 97% customer satisfaction rating.

  • Real Human Beings

    We’re 100% flesh and blood; we’re more capable than any automated system out there.

  • Working For You

    When you need us, we’re here 24 hours a day, 7 days a week, 365 days a year.