Last Revised: February 12, 2016
1. Code 42 Software, Inc. Privacy Statement
This privacy statement applies to: http://www.crashplan.com, http://www.shareplan.com, and www.code42.com owned and operated by Code 42 Software, Inc. ("Code42", "We", "Us", or "Our"). This privacy statement describes how Code42 collects and uses the personal data you provide on our websites. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.
2. We self-certify adherence to
The effective date on this privacy statement is 6/19/2015. We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by providing notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Code42 complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Code42 has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view Code42's certification, please visit http://www.export.gov/safeharbor/
4. Categories of Individual Data Subjects
In general, Code42 may obtain personal data about several different types of individuals, including (i) Web site visitors, (ii) business or individual clients, and (iii) potential clients. Code42's practices with respect to each of these types of individual data subjects are described below.
5. Web Site Visitors
Code42 generally collects, uses, and discloses information about website visitors in accordance with this Privacy Statement.
6. Business or Individual Data
Code42 may obtain various types of personal data about our clients and Web Site visitors. Such data may include contact information names, address, phone number, and email address; information about products and services ordered or provided; payment information (such as credit card number, cardholder name, credit card verification number and expiration date), passwords, and information collected through Internet-based and e-commerce activities (including information collected through log files, cookies, clear gifs (a.k.a. Web Beacons/ Web Bugs), images, and scripts, or from our third-party service providers), and other transaction-related data.
The personal data we collect through our downloadable software is: name, email address, and password.
Code42 may use these types of personal data for business purposes, including to deliver or provide products or services; to establish or maintain client and business relationships; to provide access to Internet-based and e-commerce activities; to perform accounting functions; and to conduct other activities as necessary or appropriate in connection with the servicing and development of the business relationship.
Our clients may update, access, delete inaccuracies, or correct their personal data by making the change within their account once logged into the site or by contacting us at firstname.lastname@example.org to do so. We will respond to your request to access within 30 days. Also, to the extent that any of these individuals receive marketing communications from Code42, and wish to unsubscribe or otherwise stop receiving such communications, they can contact us at email@example.com.
We will retain your information for as long as your account is active and as needed to provide you services. We will retain and use your information as reasonably necessary to conduct our business, comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are not a client but have submitted your personal data through the contact us link and wish to have your information updated or wish to have us delete inaccuracies please contact us at firstname.lastname@example.org.
If you wish to save your payment method to your account we allow you to do so. You may at any time delete your payment information by logging into your account. We do not have access to this information. This is stored on an SSL encrypted page.
Code42 provides a wide variety of services and solutions to its business clients ("Clients") that facilitate services including backing up and restoring files and copying backup archives to external hard drives for the purposes of allowing Clients to restore archives for individuals ("Data Subjects"). In some instances, Code42 may obtain access to personal data about such Data Subject in the course of providing the services and solutions (such as when the Client purchases a service in which the backup archive is external hard drives for the purposes of allowing Clients to restore archives for individuals). In other specific instances, Code42 may also obtain access to data about our Clients' end users in the course of providing support services to the Clients ("End Users"). Such data may include email address, CrashPlan and SharePlan system configuration, log files and other information, depending on the particular Client and application at issue.
Wherever we obtain access to personal data about Data Subjects or End Users, we are acting as a mere data processor on behalf of our Clients, and we therefore conduct such activities strictly in accordance with their instructions and pursuant to our contractual arrangements with them. If you are an End User with an existing relationship with one of our Clients, you should refer to the Client's website to understand the privacy practices that apply to personal data that we may maintain about you. Moreover, if you would like to access and review your personal data, you should contact our Client with any such requests. We will cooperate as appropriate with requests from our Clients to assist with such responses.
8. Communications from the Site
We will occasionally send you information on products, services, or promotions. Out of respect for your privacy, we present the option not to receive these promotional types of communications. You may opt-out from receiving these types of communications by following the instructions included in each communication, within your account settings, or by emailing us at email@example.com.
9. Service-related Announcements
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
10. Other Necessary Disclosures
Code42 may disclose personal data to business partners as appropriate in connection with a legitimate business need. In addition, Code42 discloses personal data to service providers as needed for such service providers to perform services on behalf of Code42. Service providers may not use personal data for other purposes.
Code42 may also disclose personal data as necessary in connection with the sale or transfer of all or part of the business; once information about such a sale or transfer may be shared publicly, Code42 will inform you of the sale or transfer by a prominent notice on our website(s) and that notice will include information about choices you have regarding your personal data. In the event of a sale or transfer, Code42 will require the recipient of the data to protect the data in accordance with the relevant principles in the Safe Harbors, or otherwise take steps to ensure that personal data is appropriately protected. Code42 may also disclose personal data where required or permitted by law such as to comply with a subpoena or similar legal process, or where Code42 believes that such disclosures are appropriate to protect our rights, protect your safety or the safety of others, investigate fraud or in connection with a law enforcement request.
Code42 will not sell, share, rent or trade your personal data with third parties other than as disclosed within this privacy statement.
11. Data Security and Integrity
Code42 has global hosting centers that store and process personal data in various locations in the United States. US hosting centers include facilities in Minneapolis, MN, Atlanta, GA and Quincy, WA. Code42 takes reasonable precautions to protect personal data in these centers and in other locations in the United States from loss, misuse and unauthorized access, disclosure, alteration, and destruction. Code42 also makes reasonable efforts to keep personal data reliable for its intended use, accurate, current, and complete.
The security of your personal data is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can email us at firstname.lastname@example.org.
12. Cookies and other Tracking Technologies
Cookies and similar technologies may be present on our website and used by Code42 and our business and marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Third Party Cookies
We do not have access or control over third-party cookies. Our tracking utility company use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, and so that we can track web traffic.
Behavioral Targeting / Re-Targeting
We may partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other websites to provide you targeted advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may be able to opt-out by visiting:
or at http://www.youronlinechoices.eu/ if you are located in the European Union or Switzerland.
These websites and third-party ad networks are not controlled by Code42. Please note this does not opt you out of being served advertising; you will continue to receive generic ads that are not based on your specific interests.
Analytics / Log Files
As is true most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/ exit pages, operating system, date/ time stamp, and clickstream data. We may use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We may link this automatically collected data to other information we collect about you.
Local Storage Objects
We use Local Storage such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
13. User Forums
If you use a forum on this Web site, you should be aware that any personal data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal data you choose to submit in these forums. You may remove your post along with your personal data you submit within these forums by contacting us email@example.com.
14. Tell a Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site and download CrashPlan. Code42 stores this information for the sole purpose of sending this one-time email, and inviting this friend to use you as backup destination and / or asking the friend's permission to back up to him or her. Emails sent with our "tell a friend" service will provide the recipient with the opportunity to opt-out of the future promotional messages sent by us.
We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code and company size).
We use third-party service providers for marketing purposes and to conduct surveys or contests; these companies are prohibited from using our participants’ personal data for any other purpose. We will not share the personal data you provide through a contest or survey with other third parties without your express permission.
Information collected by our voluntary third-party surveys is used to market, validate and promote participant utilization of products and participant opinions of features and benefits of products and to customize the site. In some cases, with the customer’s permission, participant feedback collected in surveys is used as testimonial content on our site.
16. Single Sign-On
You can log in to our http://helpdesk.code42.com/ site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal data with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
If you wish to upload a photo of yourself in the support section of the site, please be aware that this will be viewed by other users of the support section. If you wish to remove your photo you may do so at any time by logging into your support account and editing your profile.
18. Notifications via Twitter
19. Links to Other Sites
If you click on a link to a third party site, you will leave the Code42 site that you are visiting and be redirected to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal data by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as Code42. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party Web site that is linked to a Code42 site, you should read that site's privacy statement before providing any personal data.
20. Social Media Features
Our Web site includes social media features, such as the "Share This" button that allows you to like us on Facebook or share our content on Twitter. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy statement of the company providing it.
If you have any questions about this safe Harbor Privacy Statement, or if you would like to request access to the personal data that we may maintain about you, please contact us as follows:
Code 42 Software, Inc
1 Main Street SE, #400
Minneapolis, MN 55414
Code42 has been awarded TRUSTe's Privacy Seal signifying that this privacy statement and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal data. In order to view our relationship with TRUSTe, please visit the validation page available by clicking the TRUSTe Seal. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers the Web sites www.code42.com and http://www.crashplan.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy statement or practices, please contact us at firstname.lastname@example.org. If you are not satisfied with our response you can contact TRUSTe here.
23. Dispute Resolution
Code42 participates in the U.S. - EU and U.S. - Swiss Safe Harbor Privacy Frameworks as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. Please click here for fax and postal mail information. TRUSTe's Dispute Resolution process is only available in English.