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Who are the Customer Champions?

Good question. We're the problem-solving frontline at Code42 – a think tank of tech-savvy diehards, solving problems great and small. And we do that by embracing three consistent rules:

  • Happy Customer

    PUT CUSTOMERS FIRST

    It's a simple concept that's always top-of-mind here. Because keeping a customer starts with making them the highest priority in every situation.

  • Smart enough to care

    SMART ENOUGH TO CARE

    We're here because we're equal parts knowledgeable and supportive. And as Champions, it's our job to know our products inside and out.

  • Phone

    ANSWER THE CALL

    It's more than just picking up the phone every time it rings. It's the valuable support and excellent customer experience on the other end.

Customer Champion Benefits

There are so many. But we've boiled them down to the essential ones our customers expect.

  • Full Access

    FULL SUBSCRIBER ACCESS

    Thanks to your CrashPlan subscription, our entire Champion team is at your disposal. No extra costs or hidden fees. We don't even accept tips.

  • 365 Calendar

    WORKING HARD FOR YOU

    Anytime you have a problem, we're here champing at the bit to solve it. Because resolving issues in a timely manner keeps customers coming back happy.

  • No Robots

    REAL LIVE HUMAN BEINGS

    We're 100% flesh and blood on the other end of the line. That means we're quicker and more empathetic than any automated prompt out there.

  • US Map with Heart

    HEART OF THE HEARTLAND

    Located primarily in Minneapolis, our Champions have a Midwest work ethic. We get the job done, while being genuinely courteous and truly down-to-earth.

  • Who Are We?

    We come from all walks of life – some geekier than others. To see what really makes us tick or how we approach the Champion lifestyle, check these out:

  • Get In Touch With Us

    Have a question or concern? Maybe you just want to know what this is all about. We're ready to help.

    Contact Us
  • Let's Make It Official

    Now that you know more about our Customer Champions, get started with an online subscription.

    Get Started